The working agreement

Terms

Last updated 21 September 2026

2. Preview and agreement

The free offer is one homepage concept, not a complete website. There is no obligation to subscribe. We agree your preview and scope before you pay. Only use a subscription link after that approval. Stripe checkout records your acceptance of these monthly subscription terms. Your first monthly payment is taken at checkout and starts your paid month and build work.

3. Website & Care

£45 a month includes a mobile friendly website of up to five pages, wording based on your business information, a contact or quote form, click-to-call links where suitable, hosting, SSL and technical maintenance. Initial search setup covers page titles, service and location content, a sitemap and Search Console setup where you provide the required access.

The build includes one revision round before launch. A round means one collected list of reasonable changes to the agreed design and copy, not a new brief. We aim for about five working days after receiving the material we need, but confirm timing for your project. Care also includes up to 30 minutes of small content changes each month.

4. Website & Growth

£149 a month total includes the Care build, hosting and maintenance, plus monthly review of search performance and enquiries, prioritised SEO or conversion improvements, and a short monthly report. Work may include improving an existing service page, calls to action or an eligible Google Business Profile. You must provide the access needed for this work.

The allowance is up to two hours of combined improvement and update work each month, including review and reporting. It replaces, rather than adds to, Care's 30 minutes. It is a limited ongoing improvement service, not an unlimited SEO campaign. We agree priorities according to the available time and data. Enquiry tracking measures form submissions and contact-button clicks where technically and legally appropriate; a click is not proof of a sale.

5. Monthly limits and extra work

Unused time does not roll over. Extra pages, full redesigns, online shops, booking software, memberships, advertising spend, social media and general business administration are not included. Extra work and third party costs require a separate written quote and your approval. Routine technical maintenance is separate from the stated content and improvement allowance.

6. Monthly payments

Website & Care is £45 a month and Website & Growth is £149 a month total. Both are monthly rolling subscriptions with no minimum term. There is no separate build or hosting fee. The prices shown are the total subscription charges; no extra tax is added at checkout. Domains and separately approved extras are additional.

Stripe takes payment monthly in advance using your authorised payment method. The first payment is taken when you subscribe, after preview and scope approval, not when the site launches. The subscription continues monthly until cancelled.

7. Cancellation and plan changes

You can cancel at any time by emailing hello@clientharbour.co.uk. Send your request before the next renewal to stop that renewal. Cancellation takes effect at the end of your current paid month. We confirm it in writing. You do not owe future monthly instalments, a remaining annual balance or an early-exit fee.

Payments for the current paid month are not normally refunded once work has started, except where required by law or agreed to resolve a service problem. Separately approved work or third party costs already incurred remain payable. If you cancel before the site is finished, we provide the completed work paid for; cancellation does not require us to continue unfinished work after the paid period.

Upgrades and downgrades need agreement on the effective date and price. Do not start a second subscription to change plans. No minimum-term commitment applies to either of these plans, including any earlier signup to them.

8. Domains, hosting and ownership

Your domain is registered in your name, with registration and renewal costs disclosed separately. You retain ownership of the material you supply. You own the completed website files once delivered and all payments due for work supplied are paid. There is no requirement to stay subscribed for a year or pay a buyout fee.

Hosting, maintenance and ongoing work end with the paid service period when you cancel. Arrange replacement hosting before that date if you want the site to stay online. Providing the completed files is included; unusual migration or integration work is quoted separately. Third party software and assets remain subject to their licences, and we retain our reusable tools and general methods. We may show the finished site in our portfolio unless you ask us not to.

9. What we need from you

Provide accurate business details, permissions for supplied photos and content, necessary account access and timely approvals. Delays in receiving these can delay delivery. We will tell you if missing material prevents work and discuss a revised timetable. We ask for approval before publishing your completed site.

10. Search and business results

We work to help your business rank higher on Google and make it easier for visitors to call, enquire or book. We do not guarantee any search position, timeframe, enquiry volume, sales or revenue. Competition, demand, your reputation and other factors affect results. Google Business Profile help applies only to eligible businesses and is subject to Google's rules.

11. Problems, payment difficulties and liability

Tell us promptly about a problem and give us a reasonable chance to fix it. If payment fails, contact us to discuss it. We may pause work or hosting after reasonable notice if overdue payments are not resolved. If we seriously breach the agreement and do not put it right after reasonable written notice, you may end the service; this does not remove any rights or remedies you have by law.

We are not responsible for losses caused by inaccurate material you supplied, unauthorised third party changes or services outside our control. Nothing excludes liability that cannot legally be excluded. Subject to that, liability for a service is limited to the amount paid for it in the twelve months before the event giving rise to the claim.

12. Applicable version and law

This is the monthly-rolling-20260908 version. The terms accepted for your order apply to that order; later website updates do not silently replace them. The law of England and Wales applies, subject to any mandatory rights and the jurisdiction of the appropriate courts.